Last Updated: 25 July 2026

Welcome to Cyberheaven (“Cyberheaven”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, learning platform, community spaces, educational services, and any related products or services available through cyberheaven.eu.

By creating an account, purchasing a course, joining our community, or otherwise using our services, you agree to be bound by these Terms & Conditions. If you do not agree, you should not use our services.

1. Acceptance of Terms

By accessing or using Cyberheaven, you confirm that you:

Are at least 18 years old, or have permission from a parent or legal guardian.
Have the legal capacity to enter into these Terms.
Agree to comply with all applicable laws and regulations.
Accept our Privacy Policy and any additional policies referenced throughout our platform.

We may update these Terms from time to time. Continued use of Cyberheaven after changes are published constitutes acceptance of the revised Terms.

2. User Accounts

To access certain features, you may be required to create an account.

You agree to:

Provide accurate and current information.
Keep your login credentials secure.
Be responsible for all activity under your account.
Notify us immediately if you believe your account has been compromised.

You may not:

Share your account with others.
Sell or transfer your account.
Create accounts using false identities.
Attempt to bypass security or authentication systems.

We reserve the right to suspend or terminate accounts that violate these Terms.

3. Course Access & Licensing

When you purchase or enrol in a course, Cyberheaven grants you a limited, non-exclusive, non-transferable licence to access the course materials for your personal educational use.

Unless otherwise stated, you may not:

Redistribute course materials.
Upload content to file-sharing websites.
Record or reproduce video lessons.
Resell or sublicense any educational content.
Use course content for commercial training without written permission.

Course availability may change as lessons are updated, improved, or retired.

Lifetime access, where advertised, refers to the lifetime of the course on the Cyberheaven platform and not the lifetime of the customer.

4. Payments & Billing

Certain courses, memberships, or services require payment.

By making a purchase, you agree that:

Prices are displayed before checkout.
Applicable taxes may be added where required by law.
Payment is processed through trusted third-party payment providers.
You authorise us to charge the selected payment method.

We reserve the right to correct pricing errors and cancel transactions resulting from obvious mistakes.

Failure to complete payment may result in suspension of access to paid content.

5. Refund Policy

We want students to purchase with confidence.

Refund eligibility depends on the product purchased and any specific refund terms displayed at checkout.

Refunds may be denied where:

A substantial portion of the course has already been completed.
Certificates have already been issued.
Abuse of the refund system is detected.
Digital content has been extensively accessed or downloaded where permitted.

Approved refunds will be processed using the original payment method where possible.

6. Subscription Cancellation

If you subscribe to a recurring membership or service:

You may cancel at any time before the next billing cycle.
Cancellation prevents future renewals.
Payments already processed are generally non-refundable unless required by law or stated in a separate refund policy.

After cancellation, access to subscription-only content may continue until the end of the current billing period.

7. Certificates

Cyberheaven may issue certificates for successful completion of eligible courses.

Certificates:

Reflect successful completion according to the course requirements.
Do not constitute professional licensing or government accreditation unless explicitly stated.
May be revoked if obtained through cheating, plagiarism, fraudulent activity, or policy violations.

We reserve the right to update certificate designs and verification methods.

8. Community Guidelines

Cyberheaven encourages respectful, constructive learning.

When participating in forums, Discord servers, comments, discussions, or community events, users must:

Treat others with respect.
Engage in professional discussion.
Share knowledge responsibly.
Provide constructive feedback.
Report harmful behaviour where appropriate.

The following behaviour is prohibited:

Harassment or intimidation.
Hate speech or discrimination.
Spam or unsolicited advertising.
Distribution of malware or malicious tools.
Sharing illegal content.
Doxxing or disclosure of personal information.
Disruptive or abusive conduct.

Violation of these guidelines may result in warnings, suspension, or permanent removal from the community.

9. Acceptable Use Policy

Cyberheaven provides cybersecurity education for lawful and ethical purposes.

Users agree not to use our platform to:

Conduct illegal activities.
Perform unauthorised attacks against systems.
Share stolen credentials or confidential information.
Distribute malicious software.
Encourage criminal activity.
Circumvent security protections on our platform.
Interfere with other users’ access to the service.

Educational demonstrations and lab exercises are intended only for authorised environments.

Users remain solely responsible for how they apply the knowledge gained through our courses.

10. Intellectual Property

Unless otherwise stated, all content on Cyberheaven is owned by or licensed to Cyberheaven.

This includes:

Course materials
Videos
Documentation
Graphics
Logos
Branding
Website design
Written content
Learning resources

You may not reproduce, modify, distribute, publish, or commercially exploit our content without prior written permission.

Nothing in these Terms transfers ownership of intellectual property to users.

11. Responsible Disclosure

We appreciate responsible security research.

If you discover a security vulnerability affecting Cyberheaven, we encourage responsible disclosure by privately reporting the issue to us before making any public announcement.

Researchers must:

Act in good faith.
Avoid unnecessary disruption.
Respect user privacy.
Not access data beyond what is necessary to demonstrate the issue.
Give us reasonable time to investigate and remediate the vulnerability.

We reserve the right to determine eligibility for acknowledgements or rewards where applicable.

12. Limitation of Liability

Cyberheaven provides educational content on an “as is” and “as available” basis.

While we strive to maintain accurate, secure, and reliable services, we do not guarantee that:

The platform will always be available.
Content will always be error-free.
Every course will meet every learner’s expectations.
Educational material guarantees employment, certifications, or career outcomes.

To the fullest extent permitted by law, Cyberheaven shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our platform.

Our total liability shall not exceed the amount paid by the user for the relevant service giving rise to the claim.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws governing the operation of Cyberheaven.

Any disputes arising from these Terms shall first be addressed through good-faith discussions before either party seeks legal remedies through the appropriate courts.

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

14. Contact Information

If you have any questions regarding these Terms & Conditions, please contact us.

Cyberheaven

Website: https://cyberheaven.eu

Email: contact@cyberheaven.eu

We will make reasonable efforts to respond to enquiries as promptly as possible.